Frequently Asked Questions
Do you ship worldwide?
Yes, we ship all prints worldwide from Victoria, Australia.
All parcels sent with Australia Post are registered and parcels sent internationally are tracked.
When will my order ship?
We endeavour to ship your order within 7 business days. Once we have received your order from production, we pack and send your item personally.
Can I track my item?
Yes. Once we have posted your item, we will send you a courtesy email that includes your tracking information so you can follow its journey.
When will I receive my goods?
Parcels are shipped from Victoria, Australia and take between 3-6 business days when sent within Australia.
International orders may take up to 15 business days depending on your location. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product/s.
How should I handle my print?
Preferably, you should not handle the print at all. Please leave this to an experienced professional framer. If you wish to do the framing yourself, handle your print with the utmost of care as they can be very easily marked or creased. Never touch the printed image with your fingers as oil and dirt from your skin can easily cause damage.
Refunds and Exchanges
If the print has been delivered to you in a state of damage that deems it unusable, please email us photos as soon as possible so that we can arrange a replacement. The Sweet Meadow does not offer refunds if you have simply changed your mind.
Do you offer any other sizes?
We are happy to print your favourite artwork in a custom size for you. Please contact us at firstname.lastname@example.org if you would like a quote and to arrange a custom order.
What's the difference between the paper stocks?
Matte paper is matte laminated to give a true matte finish. Unlike glossy photos, matte photos do not have a shiny finish, so they will not produce glare like glossier photos will. Art paper is a specialty paper stock that has a slightly textured look and feel. Both stocks are printed by the only professional photo-lab in Australia to have achieved a Level 2 Sustainable Green Print Certification, as awarded by the Printing Industry Association.